Questions about one of our apps, a subscription, or your data? Our team is here to help — wherever in the world you are.
Include as much detail as you can — it helps us solve your issue on the first reply.
Crashes, bugs, or a feature not working as expected. Tell us your device model, OS version, and app version.
Questions about a purchase, renewal, or refund. Have your app store order ID ready if possible.
Access, correction, or deletion requests under GDPR, CCPA, and other privacy laws.
Unexpected results, accuracy concerns, or questions about how our AI processes your content.
Custom AI development, partnerships, or enterprise engagements. Tell us about your project.
Feature requests and suggestions. We read every message and many ideas ship in later releases.
Quick answers to the questions we receive most often.
We aim to reply to every message within 24 hours, seven days a week. Complex technical issues or formal privacy requests may take longer to fully resolve, but you will always receive an initial acknowledgement within a day.
Subscriptions are managed by the store you purchased from, not by us directly.
iOS: Settings → tap your name → Subscriptions → select the app → Cancel Subscription.
Android: Google Play Store → profile icon → Payments & subscriptions → Subscriptions → select the app → Cancel.
Important: deleting the app does not cancel an active subscription. See Terms of Use for details.
Refunds are handled by the app store that processed your payment, since we never receive your payment details. iOS users can request a refund at reportaproblem.apple.com; Android users can request one through the Google Play order history.
If you are a consumer in the EU or UK, you may also have a statutory 14-day right of withdrawal. Email us and we will help you through the process.
Email support@eternalsunshineglobal.com with your request. We respond within 30 days, or sooner where the law requires it. We may need to verify your identity first.
Our full Privacy Policy explains what we collect and all the rights available to you.
To help us reproduce the problem quickly, please include: your device model, operating system version, app name and version, what you were doing when it crashed, and a screenshot or screen recording if you have one.
No. AI systems can produce results that are incorrect, incomplete, or misleading. Please review and verify any output before relying on it, and never use our AI features as the sole basis for legal, medical, financial, or safety decisions.
If you encounter a result that seems seriously wrong, tell us — reports like these directly improve our products.
We'd love to hear about it. Email us with a short description of your goals, the problem you want to solve, your rough timeline, and any technical constraints. We will get back to you to arrange a call.
Yes. Our team works across time zones and answers in English. If you write in another language we will do our best to help, though a reply may take a little longer.