How Eternal Sunshine Global collects, uses, and protects information across our AI-powered applications and services worldwide.
Last Updated: September 7, 2025Eternal Sunshine Global ("we", "us", "our") builds AI-powered applications and provides AI development services to clients around the world. This Privacy Policy explains what information we collect, how we use it, and the rights you have over it. It applies to our websites, our mobile and web applications (together, the "Apps"), and the professional services we deliver to business clients (the "Services").
Our consumer Apps are designed to work with as little personal data as possible. Unless a specific feature clearly states otherwise:
You may choose to share information with us, for example when you:
When you use our Apps, limited technical information may be collected to keep the product working and secure:
We rely on established service providers to operate our products. These providers process data under their own privacy policies:
Where processing happens. Wherever technically possible, our Apps process your content on your device. When a feature requires cloud processing, your input is transmitted over an encrypted connection, processed only to produce the requested output, and is not used to train third-party foundation models without your explicit consent.
Retention of AI inputs. Inputs sent to a cloud AI feature are held only for as long as needed to return the result and to protect against abuse, and are then deleted. We do not build advertising or behavioural profiles from your content.
We use the information described above to:
If you are located in the European Economic Area, the United Kingdom, or Switzerland, we process personal data on the following legal bases:
Data is stored on secure cloud servers operated by reputable providers, protected by encryption in transit (TLS) and at rest, access controls, and regular review of our security practices. We limit internal access to information on a need-to-know basis.
No method of transmission over the internet or method of electronic storage is 100% secure. While we work to protect your information using commercially acceptable means, we cannot guarantee absolute security.
Eternal Sunshine Global operates as a globally distributed team and works with clients and users in many countries. Your information may be transferred to, stored in, and processed in countries other than your own, including the United States and countries within the European Union, where data protection laws may differ from those in your jurisdiction.
Where we transfer personal data out of the EEA, the UK, or Switzerland, we rely on appropriate safeguards such as the European Commission's Standard Contractual Clauses, the UK International Data Transfer Addendum, or an adequacy decision covering the destination country.
Purchases made inside our Apps are processed exclusively by the Apple App Store or Google Play Store. Payment is handled by those platforms under their own terms and privacy policies. We do not receive or store your payment card information. We receive only the confirmation and entitlement status needed to unlock the features you purchased.
Our Apps and Services are not directed to children under the age of 13 (or the applicable minimum age in your jurisdiction, such as 16 in parts of the EEA). We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us and we will delete it promptly.
You have the right of access, rectification, erasure, restriction of processing, data portability, and the right to object to processing. You also have the right to lodge a complaint with your local supervisory authority.
California residents have the right to know what personal information is collected and for what purpose, the right to request deletion, the right to correct inaccurate information, and the right to opt out of the sale or sharing of personal information. We do not sell or share personal information as those terms are defined under the CCPA. We will not discriminate against you for exercising any of these rights.
Residents of other regions with comprehensive privacy laws — including Brazil (LGPD), Canada (PIPEDA), Japan (APPI), South Korea (PIPA), Australia, and applicable U.S. state laws — may exercise equivalent rights by contacting us. We honour these requests regardless of where you live.
Email us at support@eternalsunshineglobal.com with your request. We respond within 30 days, or sooner where the law requires it. We may need to verify your identity before acting on a request.
We retain personal data only for as long as necessary for the purposes described in this policy. Support correspondence is retained for up to 24 months. Purchase and tax records are retained for the period required by applicable law. Aggregated, anonymised statistics that cannot identify you may be retained indefinitely. Data held by third-party providers is retained according to their own policies.
Our website uses only strictly necessary cookies required for the site to function. We do not use advertising or cross-site tracking cookies. Where local law requires consent for any non-essential cookie, we will ask for it before setting one.
Because we do not track users across third-party websites, we do not respond differently to "Do Not Track" browser signals. We do honour recognised opt-out preference signals, such as Global Privacy Control, where applicable law requires it.
Our Apps and website may contain links to third-party websites or services. This Privacy Policy does not apply to them. We are not responsible for the content or privacy practices of any third party, and we encourage you to review their policies before providing information.
When we deliver AI development Services to a business client, we typically act as a data processor on behalf of that client, who remains the data controller. In those engagements we process data only in accordance with the client's documented instructions and the terms of a separate data processing agreement. If you are an end user of a system we built for a client, please direct privacy requests to that client in the first instance.
We may update this Privacy Policy from time to time. When we do, we will revise the "Last Updated" date at the top of this page and, where the change is material, provide notice in the App or by email. Your continued use of the Apps or Services after an update constitutes acceptance of the revised policy.
Questions, requests, or concerns about this Privacy Policy or your data are welcome at any time.
Email: support@eternalsunshineglobal.com
Team: Global remote team · Support: 24/7
We design our products and processes to comply with the EU General Data Protection Regulation (GDPR), the UK GDPR, the California Consumer Privacy Act as amended by the CPRA, the Children's Online Privacy Protection Act (COPPA), and the developer and privacy requirements of the Apple App Store and Google Play Store.